Xerox wins five-year, $100M Texas contract

Sep 24, 2013
Austin Business Journal

The Texas Department of Transportation has selected Xerox Corp. to provide customer service and toll operations to the state of Texas for the next five years

The contract, worth about $100 million, will be handled in part by a new customer service operation in Austin. The new center is not expected to create any more jobs at this point, said a Xerox spokesperson

Under the contract, Xerox (NYSE: XRX) will be responsible for maintenance of toll plazas as well as the courtesy patrol on TxDOT toll roads. The Austin center will also process the 8 million and growing annual toll transactions, as well as manage more than 750,000 accounts, according to a press release

Customer service responsibilities include license plate image review, collections and transaction processing, the release states

TxDOT, which is headquartered in Austin, employs 12,000 workers and operates 21 divisions, six offices, four regional support centers and 25 geographical districts

This contract isn't the first large one Xerox will handle in Texas. Xerox was brought in to help complete an eight-year, $863-million Texas Department of Information Resources project to merge 28 state data centers into two facilities

Norwalk, Conn.-based Xerox employs more than 140,000

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