At AQUILA, the health and safety of our employees, customers and clients is our top priority. We are continuing to monitor the rapidly evolving public health situation around COVID-19, the new coronavirus, and striving to make decisions that put the wellbeing of our employees, tenants, clients and community first.

We have developed the following online resource for your easy reference. This update and all future updates will be available below.

As it relates to our services, clients and tenants will be impacted in different ways. Reach out directly to your AQUILA contacts for questions about how this will impact your situation specifically. Phone numbers and email addresses for every AQUILA employee is available on their bio page in the AQUILA directory.


Visit the AQUILA Directory

Are AQUILA’s offices open?

To ensure the seamless operations of our buildings and service to our tenants, AQUILA’s headquarters office and on-site property management offices remain open, with all nonessential staff asked to work from home. 

This means that, for now, our property managers and maintenance staff are on-site and in the office, ready to respond to your needs. Specific logistics may change as the situation evolves, but rest assured our team will be available to respond to your needs.


How should tenants submit service requests?

In the interest of limiting the opportunity for transmission of COVID-19, we are asking that tenants please submit all work orders online or via the phone when possible. We ask that you try to avoid coming into the office to submit your requests in person. 

To submit online requests, please use the following links:

  • Hartland Plaza: Tenant Portal
  • Braker Pointe I, II, III, 9500 Arboretum, Pennybacker Commons: Tenant Portal
  • UFCU Plaza, 3215 Steck, Quarry Lake and all other AQUILA Managed Properties: Tenants Portal 

Here is contact information to get in touch with your property manager via the phone:

  • Braker Pointe I, II & III and 9500 Arboretum: 512.340.0120
  • UFCU Plaza, Pennybacker Commons, Steck, Quarry Lake I: 512.338.0101
  • All other AQUILA Managed properties: 512.684.3800


What is the status of my project with AQUILA?

Though everyone may not be in the office, AQUILA staff, brokers, managers, accountants, marketers and administrators are still working diligently to serve our clients and tenants. To check on the status of your current project with AQUILA, please reach out directly to your main point of contact. 

A directory of AQUILA employees with email addresses and phone numbers is available on our website here.


I’ve been invited to an AQUILA event. Is it still happening?

In light of the CDC’s recommendation to postpone or cancel all events over 50 people for the next eight weeks, AQUILA will be rescheduling all internal and client-facing social events that were planned for the next two months. More information on cancellations or rescheduled events will be distributed to invitees via email.


AQUILA is monitoring the situation regularly through the Center of Disease Control and Prevention as well as the City of Austin. We will continue to update this page as the situation evolves. The information here has been updated as of 3/17/2020 at 3:00 PM.